Sign in with your mobile number, then pick the address you want the order delivered to. Your address decides which delivery area you are shopping in, so the catalogue you see is the one we can actually deliver to you.

Add the items you want to your cart, apply a coupon if you have one, choose Cash on Delivery, an online payment or your RV Mart Wallet, and confirm. You will see the order in My Account > My Orders straight away.

Go to My Account > My Orders and open the order. The status line moves from Confirmed to Packed to Out for Delivery and finally Delivered, and it updates as our warehouse and delivery team work through it.

On the day of delivery our driver will call the mobile number on the order before arriving.

Yes, as long as the order has not been packed yet. Open the order in My Account > My Orders and use the cancel option there.

Once an order is packed or out for delivery it can no longer be changed online - contact our support team and we will help. If you had already paid online or from your wallet, the amount is refunded once the cancellation is confirmed. If a coupon discount was applied, it is adjusted in proportion to the items that were cancelled.

RV Mart delivers area by area. Each delivery area has its own list of products, because stock, pricing and the delivery route are all planned for that area.

That is why we ask you to choose a delivery address before you start browsing: what you see is what we can bring to that address. If you switch to a different saved address, the catalogue and prices refresh for the new area, and an item that is not served there will no longer appear.

Delivery charges, the free-delivery threshold and any minimum order value are set per delivery area, so they depend on where you are having the order delivered.

Your exact figures are shown in the cart and again on the checkout page, before you pay - there is never a charge added afterwards. If your basket is below the free-delivery value for your area, the cart tells you how much more to add.

Our driver calls the number on the order before reaching you. If nobody is available, the order comes back to our warehouse and we schedule another delivery attempt - usually the next delivery slot for your area.

You can see every attempt on the order page, so nothing is lost. For a Cash on Delivery order that cannot be delivered after repeated attempts, we cancel it and let you know.

Three, and you can pick any of them at checkout:

1. Cash on Delivery - pay the driver when the order reaches you.
2. Online payment through Razorpay - UPI, debit and credit cards, net banking and popular wallets.
3. Your RV Mart Wallet balance, on its own or alongside another method.

We never store your card or UPI details; online payments are handled entirely by Razorpay.

Your wallet holds credit you can spend on any future order. Refunds for cancelled orders and approved complaints are credited to it, and so are any goodwill credits our support team adds.

You can see your balance and every credit and debit under My Account > Wallet. At checkout, the wallet balance is applied to the order total and you pay only the remainder. Wallet credit cannot be transferred or withdrawn as cash.

Nothing is lost. When a payment does not complete, the order is not confirmed and the bank automatically reverses the debit - this normally takes 5 to 7 working days, depending on your bank.

If the amount has not come back after that, contact our support team with the date, the amount and the reference shown on your bank or UPI statement, and we will trace it with Razorpay for you. Please do not re-attempt payment more than once for the same cart.

There is no password to remember. Enter your mobile number and we send you a one-time password (OTP) by SMS; enter that OTP and you are in. If it is your first time, the account is created at the same moment.

If the OTP does not arrive within a minute, check that the number is typed correctly and that you have network coverage, then use the resend option. Keep your mobile number up to date in your profile - it is how our delivery team reaches you.

Use the Register as Wholesale Customer link in the footer and fill in your business details. Our team reviews the application and activates the wholesale pricing on your account once it is approved - you will get a message when that happens.

After approval you sign in exactly as before, but you will see wholesale rates and bulk pack sizes instead of retail ones.

Tell us within 24 hours of delivery. Open the order in My Account > My Orders and raise a complaint against the item, adding a photo where you can - it settles most cases immediately.

Our team reviews the complaint and, once approved, arranges a replacement or a refund. Please keep the item and its packaging until the complaint is closed. Groceries are perishable, so the sooner you tell us, the more we can do.

It depends on how you paid:

- To your RV Mart Wallet: immediately once the refund is approved, and you can spend it on your next order.
- Back to the original online payment method: 5 to 7 working days, as your bank processes it.
- For a Cash on Delivery order: we credit your wallet, or transfer to your bank account if you prefer - just tell our support team.

You can follow the status of any refund on the order page.

Many products are sold in two ways. Each is the single unit - one packet, one bottle, one kilogram. Box is the full case as it arrives from the supplier, and it always works out cheaper per unit.

Retail customers normally buy by the Each and wholesale customers by the Box, which is why two people can see different prices for the same product: the rate depends on the customer type your account belongs to and the unit you are buying. The unit is always printed next to the price, so check it before adding a large quantity to the cart.

No - one coupon per order. Applying a second one replaces the first, so pick whichever gives you the larger saving; the cart shows the discount before you confirm.

Coupons can have their own conditions, such as a minimum order value or an expiry date, and some are issued to a specific customer. If a code will not apply, the cart tells you why.