This Return & Refund Policy explains how returns, replacements, and refunds are handled on the RV Mart platform.

1. 🧾 Platform Responsibility

RV Mart is a B2B marketplace connecting buyers and suppliers.

All return and refund requests are handled by the respective supplier. RV Mart acts only as a facilitator.

2. 📦 Eligibility for Returns

Buyers may request a return or replacement only in the following cases:

• Damaged or defective products
• Wrong product delivered
• Missing items in the order
• Expired or near-expiry goods (if applicable)

⚠️ Returns must be requested within [24–48 hours] of delivery.

3. ❌ Non-Returnable Items

The following items are generally not eligible for return:

• Opened, used, or partially consumed products
• Perishable goods (unless damaged or incorrect)
• Products purchased under clearance or special discounts
• Items without proper proof (invoice/delivery proof)

4. 🔁 Return Process

1. Buyer must raise a return request through the app or contact the supplier directly.
2. Provide order details and proof (photos/videos if required).
3. Supplier will review and approve/reject the request.
4. If approved, pickup or return instructions will be shared by the supplier.

5. 💰 Refund Policy

• Refunds are processed only after supplier approval.
• Refund method depends on original payment mode:
• Online Payment → Refunded to original payment method
• COD → Bank transfer or wallet (as per supplier policy)

⏳ Refunds may take 5–10 business days after approval.

6. 🔄 Replacement Policy

• If replacement is approved, supplier will arrange a new product.
• Replacement timelines depend on product availability and logistics.

7. 🚚 Return Shipping

• Return shipping responsibility is decided by the supplier.
• In case of supplier error (wrong/damaged product), return shipping is usually free.
• In other cases, shipping charges may apply.

8. ⚠️ Order Cancellation

• Orders can be canceled before supplier confirmation.
• Once confirmed, cancellation depends on supplier approval.
• Refund (if applicable) will follow supplier policy.

9. ⚖️ Dispute Resolution

• Buyers should first contact the supplier for any issues.
• RV Mart may assist in communication but does not guarantee resolution.
• Final decision rests with the supplier.

10. 📉 Limitation of Liability

• RV Mart is not responsible for product quality, return approvals, or refund delays.
• All decisions are made by suppliers.

11. 🔄 Policy Updates

RV Mart reserves the right to update this policy at any time. Continued use of the app implies acceptance of changes.

📞 Contact Us

• Company Name: Om FMCG Retailer LLP
• Email: omfmcgretailerllp@gmail.com
• Phone: +91 90818-88473
• Address: Floor No.: 12th,Flat No.: FLAT 1201, OLIVA HEIGHTS,althan bhimrad canal road,Nr. SHIV SOMESHWAR SHOPPING,Althan, Surat, GJ, 395017